So, you're pretty sure this is something you'd like to add to your store...

Where do you go from here?

     Step 1.  Complete the survey by clicking the button at right or call us and ask for a Regional Account Manager. We review each prospective retail partner to ensure that this service is a right fit for both the store and for us. Though this approval process does not guarantee success, it provides a solid base upon which to make a sound business decision because our success depends on the success of our retail partners.

     Step 2.  After your survey has been reviewed, a Regional Account Manager will contact you to go over the results, discuss market demographics which he or she has researched, and answered any questions you may have. If your store is approved to this point, you will be asked to submit photos so that we can "visit" your store.

     Step 3.  When you're ready - usually within one or two weeks  - you will choose the agreement that best suits your business needs. We offer a choice of a 12 month agreement with minor up-front costs and a 48 month agreement with no up-front costs. Your Regional Account Manager will go over these with you. Once we receive the signed agreement, it is then presented to management for final approval.

     Step 4.  If your store is approved, you will receive a call from our Customer Service Department to go over the agreement once more - line-by-line to make certain there are no misunderstandings. This representative will also explain the next steps. Then we will ship everything you need to get started - software and hardware - and call you with a tracking number so that you can monitor its arrival - normally within a week to 10 days. (If your store is not approved, your Regional Account Manager will contact you to explain the decision.)

     Step 5.  During this time, we will contact UPS to get a retail shipper number for your store (normally 2 days). If your account manager has not already provided you with the form necessary to setting up your electronic funds transfer to pay your PEC and UPS bills, you will do this now.

     Step 6.  As soon as the equipment arrives and you've set up the computer, open your software (it's pre-installed with a red and gold icon on your desktop) and look for the training presentation links on the opening screen. Our Total Shipping software also features a training mode which allows you to become comfortable with the software.

     Step 7.  Next, you'll call us to schedule a one-on-one telephone training session with our corporate training center. Training is available at your convenience Monday through Friday from 9 am to 6 pm Eastern Time. This training will take approximately 45 minutes and you're welcome to put it on speaker phone and gather several of your store associates to participate. Let us know when you intend to begin shipping and we will call to schedule your first daily pick-up.

     Step 8.  You're almost there! Now it's time to ADVERTISE. Place the signs that were shipped with your starter kit, scale and printer. Each sign is labeled with placement instructions. Begin handing out the initial supply of 1,000 personalized bag stuffers included in your starter kit to let your customers know you've added this service. If you're already advertising, be sure you tag line your current ads with your new shipping service.

     Step 9.  Take time to review the materials included in the folder located in your starter kit. You will find several noteworthy marketing suggestions and lots of free ad glossies. Be sure to check out our highly subsidized direct mail program to reach potential new store and shipping customers in your market area. We offer unbeatable prices on direct mail that is designed to promote your retail store as well as your new shipping service.

     Step 10.  Your Regional Account Manager will call you and help you review and submit the first several monthly shipping reports. You'll also be receiving a service call once or twice each year just to see if there is anything we can do to help you. But remember, we're always just a toll-free phone call away if you need us.

Please contact us by phone at 1.800.274.4732 if you prefer to speak to a "real" person.