Getting Started

Getting Started...

So, you're pretty sure this is something you'd like to add to your store. Where do you go from here?

Step 1. Complete the survey by clicking the button at right or call us and ask for a Regional Account Manager. We review each prospective retail partner to ensure that this service is a right fit for both the store and for us. Our success depends on the success of our retail partners.

Step 2. After your survey has been reviewed and a Regional Account Manager has contacted you with the results, it's time to look at the agreement. We offer 3 options of a 4 year agreement which includes a 2 year building block period. During the first two years, you'll be building the business as you let your customers and potential customers know that you now offer this great service. The following years are also growth years, as you'll see from reading the testimonials on this site. We'll help you each step of the way.

Step 3. We'll ship everything you need to get started - software and hardware - depending on the options you chose in your agreement.

Step 4. As soon as the equipment arrives and you've set up the computer, you'll find a training presentation on your computer desktop. Our Total Shipping software also features a training mode which allows you to become comfortable with the software.

Step 5. Next you'll call us to schedule a one-on-one telephone training session with our corporate training center. Training is available at your convenience Monday through Friday from 9 am to 6 pm Eastern time. This training will take approximately 45 minutes and you're welcome to put it on speaker phone and gather several of your store associates to participate.

Step 6. Advertise, advertise, advertise. We will provide you with an initial supply of 1,000 bag & statement stuffers to help you let your customers know that you've added this service. We also provide professional ready-to-use seasonal ad glossies for newspaper advertising. If you're already advertising, make sure you tag line your new shipping service.

Step 7. We suggest you begin a direct mail campaign at the beginning of this new service to reach potential new store customers in your market area.

Step 8. Your Regional Account Manager will call you to help walk you through the first two monthly shipping reports. You'll also be receiving a service call once or twice each year just to see if there is anything we can do to help you. But remember, we're always just a toll-free phone call away if you need us.

Please feel free to contact us by phone at 1.800.274.4732 if you would prefer to speak to a "real" person.

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Last Updated: 04/05/2010